I want to return the ecco shoes but the store did not accept it.

 

Oct.09,2023, I bought the winter shoes at ECCO OUTLET Tanger Cookstown, 3311 Simcoe 89 Unit #A12, Cookstown, ON L0L 1L0.

Yesterday, Nov.09, it was freezing rain, I took the new shoes and put them on and walked outside for 10 minutes. My foot felt numb, painful. The shoe was limiting my ankle activity and make me painful on foot. When I try it on the outlet store, I did not find the problem because sitting and stand, just a few steps of walking.

Nov.10,2023, I went to the store, want to return but the store did not accept it. They said the shoes cannot be worn outside. The winter shoes are supposed to be outside. When I take a walk and find that my ankle is limited by the shoes and it makes me suffer. This pair of ecco shoes makes me feel sad and waste CAD260. The ecco shoes from outlet may be different from the regular store because I bought a lot ecco shoes in the regular mall is ok.