Discussing ECCO Return Principles

"ECCO return policy: Items must be unused and unworn to receive a refund."

When most people buy shoes, they want them to fit and be comfortable, so they have to try them on and walk around before buying them. More often, problems are discovered during use. Because people are tall, short, fat, and thin, and their feet bear the entire body's weight. Therefore, the shape of each person's feet is different, and you can only know whether it is suitable or not during use. According to ecco's return policy, "items must be unused and unworn before they can be returned." If a customer wears the shoes after purchasing them, they will be disqualified from returning them. The ECCO return principle protects the company's own interests as much as possible, but it greatly harms the rights of consumers and is an unequal regulation. When each consumer discovers that there is something wrong with the shoes, it is difficult for him or her to protect his or her own interests against a merchant with such a clause. When an individual consumer faces a merchant with such a clause and a large team of lawyers, that individual appears extremely small and powerless.

I want to return the ecco shoes but the store did not accept it.

 

Oct.09,2023, I bought the winter shoes at ECCO OUTLET Tanger Cookstown, 3311 Simcoe 89 Unit #A12, Cookstown, ON L0L 1L0.

Yesterday, Nov.09, it was freezing rain, I took the new shoes and put them on and walked outside for 10 minutes. My foot felt numb, painful. The shoe was limiting my ankle activity and make me painful on foot. When I try it on the outlet store, I did not find the problem because sitting and stand, just a few steps of walking.

Nov.10,2023, I went to the store, want to return but the store did not accept it. They said the shoes cannot be worn outside. The winter shoes are supposed to be outside. When I take a walk and find that my ankle is limited by the shoes and it makes me suffer. This pair of ecco shoes makes me feel sad and waste CAD260. The ecco shoes from outlet may be different from the regular store because I bought a lot ecco shoes in the regular mall is ok.